Resolving Payment Issues on MeraEvents
Encountering payment issues can be frustrating, but MeraEvents provides several ways to help you quickly resolve any problems and complete your event bookings smoothly.
Common Payment Issues
Here are some common payment issues you might face:
| Issue | Description |
|---|---|
| Payment Declined | Card or bank declines the transaction |
| Payment Gateway Error | Technical error during the payment process |
| Amount Debited, No Confirmation | Money deducted but no booking confirmation received |
| Delayed Refund | Refund not received within the expected timeframe |
| Double Payment | Amount charged more than once for the same booking |
Steps to Resolve Payment Issues
1
Check Your Payment Method
- Ensure your card is active, has sufficient funds, and is enabled for online transactions.
- For international payments, use the PayPal gateway.
2
Retry the Transaction
- Refresh the page or use a different browser.
- Try clearing your browser cache and cookies.
- Attempt the payment again after a few minutes.
3
Verify Transaction Status
- Check your bank or card statement to confirm if the amount was debited.
- Log in to your MeraEvents account and check the status under My Bookings.
4
Wait for Automatic Refunds
- If the amount was debited but booking failed, the payment gateway usually reverses the amount within 7-10 working days.
5
Contact Support
If the issue persists, email support@meraevents.com with the following details:
- Event name
- Transaction reference number
- Screenshot or proof of payment (if available)
- Date and time of transaction
Troubleshooting Tips
| Tip | Description |
|---|---|
| Use a Stable Internet Connection | Avoid payment failures due to connectivity issues |
| Try Another Payment Method | Use a different card, UPI, net banking, or PayPal |
| Check for Maintenance Notices | Sometimes payment gateways may be temporarily unavailable |
Security Reminder
- Never share your card details or OTP with anyone.
- Always log out after completing your booking, especially on shared devices.
Note: For more help, visit the Payments Transactions help section or contact our support team at support@meraevents.com.
This guide is designed to help you quickly resolve payment issues and enjoy a seamless booking experience on MeraEvents.
