Understanding Refunds and Cancellations on MeraEvents
MeraEvents aims to provide a transparent and user-friendly refund and cancellation process, recognizing that plans can change. Here's a comprehensive guide to help you understand how refunds and cancellations work on the platform.
Refund Policies
- Organizer-Driven Policies: Each event organizer sets their own refund and cancellation policy. These details are clearly displayed on the event page before you purchase your ticket.
- Non-Refundable Events: Some events may have a strict no-refund policy, while others may allow partial or full refunds within a specific cancellation window.
- Cancellation Charges: Any applicable cancellation charges or deductions are determined by the event organizer and will be mentioned in the event's terms and conditions.
Requesting a Cancellation
| Step | Action |
|---|---|
| 1. Log in | Access your MeraEvents account. |
| 2. Go to "My Tickets" | Locate the event ticket you wish to cancel. |
| 3. Request Cancellation | If eligible, select the cancellation option and submit your request. |
| 4. Confirmation | You'll receive a confirmation email once your cancellation request is processed. |
- If your ticket qualifies for a refund as per the event's policy, the request will be forwarded to the event organizer for approval.
- For ticket swaps (changing to a different event), you must purchase a new ticket and request cancellation of the original via support.
Processing Time
- Standard Refunds: Refunds are typically processed within 7–10 working days to the original payment method once approved by the organizer.
- Payment Gateway Delays: In rare cases, depending on the payment gateway, the refund process may take up to 15 working days.
- Notification: You will be notified via email once the refund is initiated.
Payment Method Specifics
| Payment Method | Typical Refund Timeframe |
|---|---|
| UPI/Wallet | Usually faster, within 3–5 days |
| Credit/Debit Card | 7–10 working days, may vary by bank |
| Net Banking | 7–10 working days |
| PayPal (International) | 7–10 working days |
Event Cancellations
- Organizer-Initiated Cancellations: If an event is cancelled or postponed by the organizer and MeraEvents is notified, full refunds are automatically processed for all ticket holders.
- Refund Timeline: The refund will be credited to the same payment mode used for booking within 7–10 working days.
- No Swaps: Tickets cannot be swapped for another event, but you can request a cancellation and rebook as needed.
Troubleshooting Refunds
| Issue | Solution |
|---|---|
| Refund not received in 10 days | Email support@meraevents.com with your transaction ID and event details. |
| No confirmation after cancellation | Contact support for an update and escalation. |
| Disputes or Clarifications | Refer to the event's terms or contact support for guidance. |
Important Reminders
- Always review the event's cancellation and refund policy before purchasing tickets, as rules vary by organizer.
- Some tickets may be non-refundable or have limited cancellation windows.
- For any disputes, clarifications, or if you encounter issues, contact the MeraEvents support team at support@meraevents.com.
Note: MeraEvents acts as a ticketing platform and relies on event organizers for final decisions regarding refunds and cancellations. All requests are processed in accordance with the organizer's policies and the terms displayed at the time of booking.
This guide helps you navigate the refund and cancellation process on MeraEvents, ensuring a clear and hassle-free experience for all users.
